Privacy Policy & Communication Terms

Effective Date: April 2026
Business Name: WTX Hardscapes
Website: https://wtxhardscapes.com/

1. Introduction

At WTX Hardscapes, we specialize in designing and building custom outdoor living spaces including patios, outdoor kitchens, fire features, and stonework tailored for West Texas environments.

As part of delivering these services, we collect and manage certain information to ensure accurate planning, proper scheduling, and high-quality craftsmanship.

This policy explains how we collect, use, and protect your information when you interact with our website, request services, or communicate with our team.

By using our website or submitting your information, you agree to the practices outlined below.

2. Communication & Project Interaction

When you contact or work with us, you may receive communication related to:

• Consultation scheduling and estimates

• Project design and planning updates

• Construction timelines and scheduling

• Customer support and follow-ups

• Post-project feedback and review requests

• Limited service-related promotions

Communication methods may include:

• Phone calls

• SMS / MMS (text messaging)

• Email

• Website forms or AI-assisted tools

Message frequency depends on your project and interaction.

Standard carrier and data rates may apply.

3. Consent & Opt-Out Options

You provide consent when you:

• Submit a contact or estimate form

• Request design or construction services

• Communicate with our team

You may opt out at any time:

• Text Messages: Reply STOP

• Help: Reply HELP

• Direct Contact: Request removal from communications

Please note: Active project communication may still be required to complete services unless canceled.

4. Information We Collect

A. Information You Provide

We may collect:

• Name, phone number, and email

• Property address or project location

• Outdoor project details (patio, kitchen, fire feature, etc.)

• Budget, preferences, and design ideas

• Messages, notes, and service requests

B. Automatically Collected Data

When you visit our website:

• IP address and general location

• Device and browser type

• Pages visited and time on site

• Interaction behavior (clicks, forms, navigation)

C. Property & Project Data

Due to the nature of our services, we may also collect:

• Site layout and measurements

• Drainage and environmental conditions

• Design plans and material selections

• Project history and construction details

This helps ensure accurate design, planning, and long-lasting outdoor solutions.

5. Cookies, Tracking & Analytics

We may use tools such as:

• Google Analytics

• Advertising platforms (Google Ads, Meta)

• Call tracking systems

These tools help us:

• Understand website traffic

• Improve customer experience

• Measure marketing performance

You can manage cookies through your browser settings.

6. How We Use Your Information

We use your information to:

• Provide consultations, designs, and construction services

• Coordinate scheduling and project timelines

• Communicate updates and approvals

• Improve service quality and customer experience

• Monitor marketing and website performance

• Maintain secure operations

We do not sell personal information.

7. Text Messaging Privacy

If you opt into messaging:

• You may receive updates, reminders, or project communication

• Message frequency varies

• You can opt out anytime

Important:
Your mobile information is never sold or shared for marketing purposes.

We only share data with service providers necessary to deliver communication or when required by law.

8. Sharing of Information

We only share information when necessary:

Service Providers

We may work with trusted partners for:

• Website hosting

• Communication systems

• Analytics and tracking tools

These providers are required to protect your data.

Project Coordination

Information may be shared when necessary to:

• Coordinate materials and construction

• Work with subcontractors or suppliers

• Execute project planning and installation

Only the necessary information is shared to complete your project.

Legal Requirements

We may disclose information if required to:

• Comply with laws or legal requests

• Protect our business and customers

• Prevent fraud or misuse

9. Data Security

We take reasonable steps to protect your information, including:

• Secure systems and monitoring

• Controlled access to sensitive data

• Routine updates and security practices

However, no system is completely secure.
Avoid sending sensitive information through unsecured channels.

10. Third-Party Links

Our website may include links to third-party platforms.
We are not responsible for how those platforms handle your data.

11. Data Retention

We retain information only as long as necessary to:

• Complete outdoor projects and services

• Maintain business records

• Meet legal obligations

When no longer needed, data is securely deleted or anonymized.

12. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Opt out of certain communications

To make a request, contact us directly.

13. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect personal information from minors.

14. Policy Updates

We may update this policy as needed.
Changes will be reflected by the updated effective date.

15. Contact Information

For questions regarding this policy:

WTX Hardscapes
Website: https://wtxhardscapes.com/
Phone: (806) 620-9588
Email: contact@wtxhardscapes.com
Service Area: Lubbock and surrounding West Texas areas